Refund policy

Return Policy
Beginning on the day you receive your item, you may contact us within 30 days to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, please contact us at petsupport@dapperdaintydog.com with your order number, your receipt or proof of purchase, and the reason for the return. We’ll send a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions at petsupport@dapperdaintydog.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as hygiene products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Please contact us at petsupport@dapperdaintydog.com to begin the Exchange process. We will coordinate the most efficient exchange process for you.

Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method. Please remember it may take time for your bank or credit card company to process and post the refund.